Privacy Policy
Faro Digital (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal data we collect when you visit our website or use our services, how we use it, and what rights you have over it.
Who we are
Faro Digital is a website design, branding and digital marketing studio based in Kent, England.
Contact: pierse.williams@farodigital.co.uk / +44 7545 276 841
What information we collect
We may collect the following personal data:
- Contact details you provide when you fill in an enquiry or contact form (name, email address, phone number, and any message content)
- Information you provide when requesting a quote or starting a project (business name, project details)
- Technical data collected automatically when you browse our website, such as IP address, browser type, device information and pages visited (via cookies/analytics — see below)
We do not collect payment or financial information directly through this website.
How we use your information
We use your information to:
- Respond to enquiries and provide quotes
- Deliver the services you’ve engaged us for
- Send project-related communications
- Understand how visitors use our website, so we can improve it
- Meet our legal and accounting obligations
Legal basis for processing
We process your data on the basis of:
- Consent — where you’ve submitted a form or opted in to communications
- Legitimate interest — to respond to enquiries and improve our website and services
- Contract — where processing is necessary to deliver a service you’ve agreed to
- Legal obligation — where we’re required to keep certain records (e.g. for accounting)
Cookies and analytics
Our website may use cookies and similar technologies to understand how visitors use the site (for example, via Google Analytics). You can control or disable cookies through your browser settings. [Confirm which analytics/cookie tools you use, if any, so this section can be made specific — see note below.]
Sharing your information
We do not sell your personal data. We may share it with trusted third parties who help us run our business and website, such as:
- Our website hosting provider
- Email and communication tools
- Analytics providers (if used)
These third parties only process your data to the extent necessary to provide their service to us, and are required to keep it secure.
Data retention
We keep personal data only for as long as necessary to fulfil the purposes it was collected for, or as required by law (for example, financial records are typically kept for 6 years).
Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
- Request a copy of your data in a portable format
- Withdraw consent at any time, where processing is based on consent
To exercise any of these rights, contact us at pierse.williams@farodigital.co.uk.
Complaints
If you’re unhappy with how we’ve handled your data, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.